Troubleshooting | Pride Mobility Scooters
We never expect you to have issues with your Las Vegas scooter rental. However, if you do experience an issue with one of our Pride Mobility Scooters, please refer to this guide for troubleshooting.
Keep a Charged Battery
The most common issue our mobility scooter rental customers encounter is a dead battery.
The battery condition meter on the front console will tell you the strength of your battery. From right to left, green indicates a fully charged battery, yellow indicates a draining charge, and red indicates an immediate charge is necessary. Battery condition should always be checked while operating the scooter at full speed on a dry, level surface.
To ensure you don’t experience a dead mobility scooter battery while renting in Las Vegas, please charge the battery each night, and again while the scooter is parked at each destination. Please note the following circumstances which will cause the battery to drain at a faster rate.
- Rough Terrain: Whenever possible, avoid traveling on soft surfaces. Avoid hills, along with cracked and broken surfaces.
- Weight: Scooters are not made to carry heavy loads. Please ensure you are renting a scooter appropriate for your weight. Try also to limit any access weight, including baggage weight. It’s best to strip it down to the absolute essentials only.
- Speed Variance: When driving for a long, or even a short distance, maintain a consistent speed. Varying your speed may affect the motor of the scooter. In the same vein, avoid stop-and-go driving.
How to Recharge the Battery
Observe these simple steps to charge the battery of your Las Vegas scooter rental.
- Place the front of your scooter near to a standard electrical outlet.
- Take out the key from the key switch.
- Take care that the manual freewheel lever is in the drive position.
- Plug the 3-pin charger power cord into the off-board charger port.
- Spread out the charger power cord and plug it into the electrical outlet. You want to charge the batteries for 8 to 14 hours.
- Once the batteries are fully charged, unplug the charger power cord from the electrical outlet and then from the off-board charger port.
How to Reset the Scooter
In rare cases, the pride mobility scooter rental may demonstrate irregular functionality. If your mobility scooter rental is exhibiting a start and stop pattern, where the scooter travels a few meters then stops, then goes a few more meters and stops again, please try the following reset methods.
Reset Button
When the scooter is running on a low battery, the main circuit breaker may trip to prevent damage to the motor and electronics. Naturally, all the electrical systems go offline when the breaker trips. This will cause the reset button to pop out at the rear section of your scooter. Please allow the electronics a few minutes to cool down before you push the reset button to release the breaker.
Remember that if the breaker trips more than once, you might need to recharge the battery.
Freewheel Mode
The second option for resetting the scooter is to put it in “freewheel mode” by pushing forward the manual freewheel lever at the back of the scooter to deactivate the drive system and the brake system. Then, pull the lever back to reactivate the drive and the brake systems and take your scooter out of freewheel mode.
Remember to:
- Remove the key from the key switch.
- Never sit on the scooter when engaging or disengaging the freewheel mode. Stay by the sides.
- Return the scooter to drive mode after pushing it to lock the brakes.
- Avoid disengaging the motors on slope or bumpy roads.
Freewheel mode is also useful in rare cases where your battery dies and you need to push your scooter for a short distance.
Remember, if at any time you experience an issue with you pride mobility scooter while renting from Get Around Mobility in Las Vegas, you may contact us directly at 702-637-0008 and we will gladly help you get back on track.
You may also view the full manual for your scooter rental here.
